About us Properties Landlords Tenants Short List Contact us  
 
 

Thinking of renting a property?

Be the first to know!

Create an account now and receive free email alerts for new properties as they come on to the market.

Application Form

If you would like to apply for any of our properties, please download our Tenant Assessment Application Form.

Standards of Service

Before your tenancy starts, the agent will:

  • Have already been working to ensure that certain service standards are met.Most importantly, you can be sure that the property will have undergone all required safety checks on furnishings and gas and electrical services. Your rights and responsibilities will be clearly explained and you will have an informed and professional response to any queries you may have before or during your tenancy.

Before you rent the property, the agent will:

  • Have provided advice to the landlord concerning any repairs or refurbishments which are necessary to put the property into a fit state for letting.
  • Ensure that you are provided with copies of safety certificates on gas and electrical appliances before you become committed to the tenancy.
  • Have advised the landlord of your rights and responsibilities as a tenant.
  • Advise you on the necessity of ensuring that you have insurance cover for your personal possessions. You may well also be advised to have in place accidental damage cover for any of the landlord's property.
  • Go with you to view unoccupied property, where appropriate.
  • Be expected by the landlord to take up appropriate references and check on payment history if you have rented a property previously.
  • Provide details (a 'schedule') of the condition of the property plus a list of its contents and agree it with you.
  • Deposits taken after 6th April 2007 must be protected by a government approved scheme. All deposits taken will be protected by The Deposit Protection Service. Visit www.depositprotection.com for full details about the scheme.
  • Provide you with details of utility providers and the Local Authority in the area in order that you can arrange for accounts to be set up in your name.

During the tenancy, the agent will:

  • Arrange with you in advance a time for access to the property in order to inspect the condition of the property in accordance with the tenancy agreement.
  • Respond to your requests for maintenance or repairs which might in some cases have to be referred to the landlord for approval.
  • Respond promptly to your queries.

Before the tenancy ends, the agent will:

  • Serve you with the correct period of notice as set out in the tenancy agreement.
  • Arrange to have your deposit returned to you in accordance with the procedures laid down by the Deposit Protection Service.

Can you say the same about your letting agent?

Letsure